加拿大BTI systems招聘资深城域网交换机开发工程师

办公室

机房

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xdjm们抬哈庄

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另外招一个光网络方面的技术支持，英语要流利，可以出差，有海外相关经验优先

BTI’s System is currently expanding its location in Wuhan, PRC

and has exciting opportunities for Technical Support. Reporting

to Manager, Technical Support, you will be responsible for

ensuring excellence in the delivery of technical support from BTI

’s in-region technical assistance center (TAC) located in Wuhan

China.

Responsibilities include:

 Provide technical support for customers and assist customers

with problem resolution, network upgrades, troubleshooting and

installations covering BTI’s entire product line of optical,

layer 2, and network management products.

 Work as a member of the Wuhan technical support team and

provide strong expertise in DWDM/CWDM optical networking

technology

 Develop test plans, conduct lab work and MOP’s (Method of

Procedure) to assist customers with BTI equipment configuration

and installations and lab based problem replications

 Deliver effective and professional customer support by phone,

email and participate in BTI’s weekend and after-hourspager

support program.

 Significant interaction with BTI resources and customer

personnel for excellence of customer deployments particularly

associated with introduction of BTI’s expanding portfolio

offerings.

 Provide telephone support to customers before, during and

after installation and manage time-critical escalations to

overcome technological challenges.

 Position requires 10-20% travel both domestic and

international travel.

 10-20% travel required, international travel Visa preferred

The successful candidates will possess:

Core/Behavioural Competencies:

• Excellent customer-facing rapport;

• Strong organizational and presentation skills;

• Excellent verbal and written communication skills in English

and Chinese;

• Demonstrated ability to work independently while at the same

time maintaining a strong collaboration model with worldwide

technical support and engineering resources;

• Strong analytical, troubleshooting and problem solving skills;

• Ability to communicate with various functional levels;

• Ability to travel 10-20% of the time (domestic and

international) – international travel Visa is preferred.

Technical Competencies:

 A college degree in computer science, telecommunications or

equivalent;

 A minimum 1 years progressive experience (including co-op

terms) in a technical support role;

 Experience with network installation projects;

 Experience in troubleshooting optical networking products;

 Experience with the following technologies:

 Optical networking equipment

 CWDM/DWDM

 Optical amplifiers, muxponders, transponders

 OTDR measurement devices, power meters and optical

troubleshooting

 Layer 2 Ethernet and packet based technologies

 Linux OS

 SNMP and Network Management Technologies

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