本帖Z后由 化妆师秀秀 于 2013-7-31 11:45 编辑
亲,他们回了邮件关于指甲剪,但我看不明白。帮我看看。钱没退给我。Dear c,
Thank you for contacting drugstore.com about the problem with your recent order # 03321529218100.
I'm sorry to hear about the issues you had in regards to the Nail Scissors. I don't want to leave you without compensation for an order you placed in good faith, so I added an in-store credit of $2.99 to your account for the delay in shipping. However, please note that we're not responsible for loss or damage to your order once we deliver it to the U.S. address you provided us. This credit is an exception we can only make once per household. You'll receive an automated email to confirm the credit, and it'll apply to your next eligible order.
If you use a package forwarding service to forward your order outside of the United States, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely.
Damage to shipments during transit within the U.S. is rare, but it can happen. Therefore, if your service provider reports that they received a damaged package please let us know right away; we may need them to send back the damaged items so they can be replaced. We also recommend reviewing any insurance options or repackaging services they may offer for international shipments.
You can visit the following link for more information about our shipping policy: